Shipping & delivery

Each valise is made to order in Los Angeles. Standard preparation takes 1–2 business days before carrier pickup. A carrier transit estimate begins after pickup; it does not include preparation.

Ground shipping is free throughout the U.S. Paid express methods appear at checkout when available. JOIA covers $10 of eligible express carrier rates; the price shown at checkout is the amount you pay.

Some Southern California orders can arrive within 1–2 days. Ask JOIA about next-day options in Los Angeles before ordering; availability depends on the address and order timing. Contact JOIA with the recipient ZIP and needed date to confirm timing. Arrival is not guaranteed unless JOIA explicitly confirms it.

• Free ground shipping across the United States
• Local delivery where eligible; ask JOIA to confirm the area and timing
• Free pickup by appointment at 960 W 7th St, Los Angeles, CA 90017
• Tracking sent after carrier pickup

Fresh arrangements require at least two days of notice. They are available for Downtown Los Angeles pickup or eligible local delivery.

Delivery eligibility and fees depend on the full address. JOIA confirms the requested date and availability after the order request is received; review any delivery fee before payment.

Prices exclude sales tax. Shopify calculates applicable tax at checkout using the selected shipping address and the store’s tax registrations. Review your address, delivery method, and final total before payment.

Pickup is available by appointment at 960 W 7th St, Los Angeles, CA 90017. Select Pickup at checkout. JOIA will contact you using your order contact details to arrange the date, time, and collection instructions. Wait for confirmation before coming to collect your flowers.